In order to release this key for reactivation, we will need the deactivation code; before deactivating, please check that your license is still within SMA… Please open the software, click HELP > ABOUT> “Support starting xx/xx/xxxx, ending xx/xx/xxxx…” If your support and maintenance has expired, we would be glad to send you a renewal quote.

If the SMA is current on your license, please click HELP > LICENSE KEY > DEACTIVATE and send a screenshot of the deactivation window to a ticket to support.