Known Issues

Issue (Solved)- Spurious Flash (Loss of Greens) alerts - GRIDSMART 6.6 and earlier
On rare occasions, you may receive a spurious Flash (Loss of Greens) alert. One such source of this error was resolved GRIDSMART 6.4. An additional sour...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved)- False u-turn counts - GRIDSMART 6.3
Changes introduced in GRIDSMART 6.3 to better classify short-track u-turns created some false u-turn counts on left turns during congestion, where the exiti...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved)- "Unknown Error" when authenticating - GRIDSMART Client 6.0-6.3
If an incorrect password is entered when authentication is required, the Client will report an "Unknown Error." If you encounter this, you will ne...
Mon, 17 May, 2021 at 4:47 AM
Issue (Solved) GS2 - Processor stuck in Recovery Mode
Description -  By design, if your OS does not shut down properly it will boot into a recovery mode. We have identified a situation that affects all GS2 Proc...
Mon, 17 May, 2021 at 4:48 AM
Issue (Solved)- Client Hangs on Startup - GRIDSMART 6.7
Description:  The GRIDSMART Client can hang while loading due to a corrupt configuration file in the Windows user profile. The user will see a grey bar acro...
Mon, 17 May, 2021 at 4:48 AM
Issue (Solved) - Client can crash while viewing site in flattened view
Description: When running the GRIDSMART Client and viewing a flattened (virtual PTZ) view, the Client might crash.  Solution: We have found this problem...
Mon, 17 May, 2021 at 4:48 AM
Issue (Solved) - In Device Manager, Cameras tab loops with 'System Unavailable' prompt - GRIDSMART 19.3
In the device manager, when looking at cameras tab (which is default tab upon logging in) you get a prompt stating..  "System Unavailable....
Thu, 12 Aug, 2021 at 1:14 PM
Issue (solved) - API - Loss of count data at midnight
Description: When API requests for count data occur in the seconds immediately after midnight, it is possible that there is data from the previous day still...
Mon, 17 May, 2021 at 4:49 AM
Issue (solved) - Network Error occurred while looking at Device Manager using Chrome browser
There is a known issue with the Google Chrome browser version 80.0.3987.87 where a certificate will be recognized as invalid while viewing the GRIDSMART Dev...
Mon, 17 May, 2021 at 4:49 AM
Issue (Solved) - Client shows no BIU in Phases and Calls window - GRIDSMART 6.8
Description - When viewing the Phases and Calls window it may only display the Phases. This occurs if there are no outputs assigned in the intersection. W...
Mon, 17 May, 2021 at 4:49 AM