Known Issues

Issue (Solved) - (GRIDSMART 6.8 or earlier) - Server and Engine run at lower than normal priority
Description - GS2s running 6.8 or prior may run the GRIDSMART Server and Engine run at lower than normal priority. This can cause these processes to run mor...
Mon, 17 May, 2021 at 4:49 AM
Issue (Solved) - GS2 does not recover after power outage
Description - There is a time-window where if a GS2 loses power and has power re-applied, Windows will not reboot and the Status and Camstat LED will be bli...
Mon, 17 May, 2021 at 4:49 AM
Issue (Solved): Synced Time appears to be an hour off from configured Time Zone's time
An invalid time zone can be set on a GS2 processor and cause NTP time sync to set an inappropriate local time, causing time to appear to be an hour behind. ...
Mon, 17 May, 2021 at 4:49 AM
Issue -(Solved) 20.10 Zone Type Upgrade Failure
Issue When upgrading from 19.12 to 20.10, a bug exists where zones with assigned phases were not assigned the Stop-line zone type. Background 20.10 in...
Mon, 17 May, 2021 at 4:50 AM
Issue (Solved)- 20.10.1 Backwards compatibility issue when authenticating to 19.10 or earlier
Description:  The 20.10.1 Client has been found when attempting to authenticate and publish changes to systems running 19.10 or earlier using HTTP.  Sites...
Mon, 17 May, 2021 at 4:50 AM
Issue (Solved) - Using the quad view API causes system problems
Description - Repeated calls to the quad view API (previously `/api/quadview/...`) exhaust Processor memory resources, causing slow-downs and/or restarts. ...
Mon, 17 May, 2021 at 4:50 AM
Issue (Solved)- Processor Malfunctioning at Night
Description:  GS2 Processors running v20.10 with Box detection zones can and most likely will experience restarts at night. Workaround:  Delete the...
Mon, 17 May, 2021 at 4:50 AM
Issue (Solved) - When downloading logs through Device Manager, browser may indicate 'Bad Certificate' and won't download logs
When attempting to download logs through the device manager, the browser may indicate that download failed due to a bad certificate. This will most likely h...
Mon, 17 May, 2021 at 4:50 AM
Issue (Solved) - Cannot access GRIDSMART Device Manager due to null location settings
Description: If you successfully log in to GRIDSMART Device Manager but the site fails to load any elements or information, there may be an issue with a nul...
Mon, 17 May, 2021 at 4:49 AM
Issue (Solved) - Auto-reports can have portions of the day missing
Description: If a report has already been generated for a day but there is an auto-report scheduled for the same day, the auto-report will not have all the ...
Mon, 17 May, 2021 at 4:49 AM