Troubleshooting Resources

Issues Accessing GRIDSMART Device Manager With Google Chrome on MacOS
Description: When attempting to navigate to the GRIDSMART Device Manager with Google Chrome on a Mac computer, you will be unable to bypass the "Your c...
Mon, 17 May, 2021 at 4:49 AM
Collecting advanced API logs from the Desktop App for diagnostic purposes
This article details the steps necessary to enable advanced API trace logging in the Desktop App to help diagnose tickets escalated to Engineering. Enabling...
Thu, 7 Sep, 2023 at 1:50 PM