When GRIDSMART app is installed on a non-English version of Windows, sync'ing AGS files and downloading data from GRIDSMART Cloud do not work because the app can not establish a secure connection. 

Example log entry in Spanish:

“Message :Se ha terminado la conexión: No se puede establecer una relación de confianza para el canal seguro SSL/TLS.” 


Use English version of Windows

Version affected:  21.3 and earlier

Fix Implemented: No fix at this time.