Guides, Best Practices and Presentations 24

• GRIDSMART User Guide
• Installation Best Practices (11_2018)
• SMARTMOUNT Installation Guide (2020)
• SMARTMOUNT System Overview (8_2018)
• SMK Junction box Replacement Instructions

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Changelog 48

• Firmware Update Notice
• 21.3.1 (August 2021)
• 21.3 (March 2021)
• 20.10.2 (January 2021)
• 20.10.1 (January 2021)

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Known Issues 61

• Notice - Some features of Events file specification not implemented
• Issue: SNMP not working with Solar winds
• Notice - Mobile Apps for iOS and Android Devices No Longer Available
• Issue: Ped Zones not working properly after Publish
• Issue - After Recommission, the Client indicates that the site is for a different Version

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Troubleshooting Resources 32

• GRIDSMART End-User License Agreement (EULA)
• Max length of Camera Cat5e/Cat6 cable run
• New Camera has all green image (or blue, yellow, etc.)
• Duplicate site cards
• False calls at night

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Video Resources 12

• Installing the Antenna
• GRIDSMART Camera Connectivity
• Generating Reports From Your GRIDSMART System
• Updating and Downloading Software
• Linking Client with GRIDSMART Cloud

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FAQs 66

• How to see diagnostics, phases, and calls
• How to see changes that have been published to a site
• How to Revert a site to a previous configuration
• How to Reset a Processor to its factory configuration
• How do you connect to a Processor?

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GRIDSMART Box FAQ 12

• What is the GRIDSMART Box and how does it work?
• How do I configure the Box?
• Can GRIDSMART distinguish bikes from motor vehicles?
• Do bikes in the box also activate any vehicle extension outputs assigned to the box?
• How does GRIDSMART discriminate bicyclists?

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Service Bulletins 4

• TSB05252016 - Installation of Antenna Adapter
• TSB01272017 - GROUNDING OF SHIELDED CAT5e
• TSB11142016 - GS2 Ground
• TSB11112019 - Traditional Camera Grounding Best Practices

Tech Tips 4

• TS2 TestBox/CID setup with 2070 2A
• Installing SMCH
• Camera Cable, GS2 I/O Module and Network Access
• Troubleshooting Camera Connection

Terminology 50

• Alerts Module
• Allow Side Entry
• Auto Reports
• Counts Module
• Data Stick or Data Drive

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