Troubleshooting Resources
see https://gridsmart.com/license/
Mon, 17 May, 2021 at 4:45 AM
Per Ethernet standards, the maximum length of a Cat5e and Cat6 cable run is 100 meters (or 328 feet). It is possible to go further by using a POE repeater....
Mon, 17 May, 2021 at 4:45 AM
New system gets all green image with new camera. Unplug the camera and plug it back in. Some cameras can, in very rare circumstances, boot into a faulty imag...
Mon, 17 May, 2021 at 4:45 AM
This might happen if you used the Recommission function to replace a Processor. One of the Site Cards is associated with the original Processor while the ot...
Mon, 17 May, 2021 at 4:45 AM
Ensure that you have drawn adequate Object Masks and Road Masks so that no stray light sources, particularly signal heads, are being picked up by the system.
Mon, 17 May, 2021 at 4:45 AM
Make sure that the zone is drawn accurately, including the flow direction, and that there are no interfering structures that might need an Object Mask. You m...
Mon, 17 May, 2021 at 4:45 AM
This is expected behavior. Changes will show as unpublished in the Client until the Data Stick or Drive used for publishing is plugged into the Processor and...
Mon, 17 May, 2021 at 4:45 AM
The GRIDSMART Site Audit Checklist will aid installers in completing the necessary steps and ensure consistent and complete GRIDSMART installations.
Thu, 12 Aug, 2021 at 1:14 PM
This means that the site in question is not licensed for the Performance Module. If you believe the site in question is licensed for the Performance Module,...
Mon, 17 May, 2021 at 4:45 AM
In firmware 6.6, Auto Alert emails are generated via GRIDSMART API. In versions before 6.6 Auto Alert emails are generated via GRIDSMART API using Postmark....
Mon, 17 May, 2021 at 4:45 AM