Per Ethernet standards, the maximum length of a Cat5e and Cat6 cable run is 100 meters (or 328 feet).  It is possible to go further by using a POE repeater....

New system gets all green image with new camera. Unplug the camera and plug it back in. Some cameras can, in very rare circumstances, boot into a faulty imag...

This might happen if you used the Recommission function to replace a Processor. One of the Site Cards is associated with the original Processor while the ot...

Ensure that you have drawn adequate Object Masks and Road Masks so that no stray light sources, particularly signal heads, are being picked up by the system.

Make sure that the zone is drawn accurately, including the flow direction, and that there are no interfering structures that might need an Object Mask. You m...

This is expected behavior. Changes will show as unpublished in the Client until the Data Stick or Drive used for publishing is plugged into the Processor and...

The Gridsmart Site Audit Checklist will aid installers in completing the necessary steps and ensure consistent and complete installations.

This means that the site in question is not licensed for the Performance Module. If you believe the site in question is licensed for the Performance Module,...

In firmware 6.6, Auto Alert emails are generated via GRIDSMART API. In versions before 6.6 Auto Alert emails are generated via GRIDSMART API using Postmark....

The system may be in Learning Mode. If not, verify that the camera(s) are online by observing the front panel and/or connecting to the Processor and launchi...