PREREQUISITES: GRIDSMART Processors must first be updated to 21.3 or later.

CRITICAL NOTE ABOUT THE UPDATE: This update will take less than 10 minutes to complete. It includes both low-level firmware updates as well as security updates to the underlying operating system. Upon reboot, it may take several minutes for the system to start up while the operating system updates are applied, with both the STATUS and CAMSTAT LEDs flashing during this time.


When the update is complete, it will be indicated in two ways:

  • The phase LEDs on the front of the processor will all turn green.

  • The Web App displays a progress bar during the update that will show that the update has completed and the system is rebooting.

FIX: Resolve an issue that occurred after updating GS2 Processors to 22.1, after previously updating them to 21.12 from 21.3, and caused the Processor will fail to initialize the cameras. This bug caused cameras to remain offline and could be seen as a black image that has a yellow question mark (?) in the center that will be present in both the Web App and the Desktop App. More info can be found in the tech note here:

More info can be found in the tech note here: