There are only a few things on a GRIDSMART Processor itself that can go wrong that one can troubleshoot in the field.


GS2 Processors:

  1. As a general rule-of-thumb, flashing LEDs indicate a situation requiring attention or further investigation.  Check for a green Status LED first.  If you do not have a solid-green Status LED, the other LEDs will not matter.  A flashing Status LED indicates the Processor has not initialized fully.  It will not be able to connect to the Camera or Cameras.  If you have only a flashing Status LED and all other LEDs are not lit, check the IO Controller module to see if it is installed properly.  If you have a solid-green Status LED but not a solid-green Camera 1 LED, the system is not connecting to the Camera.
  2. If you suspect a USB or Camera port might be bad, you can isolate it by testing in the other port (if you know the other components such as the thumbdrive, Camera, Cat5 cable, etc. are good). You can do the same for the Network and Laptop ports by using VNC to test each port, but you will need to understand the IP address assignments for each port. The Laptop port is always set to 192.168.150.10, but the Network port IP may be DHCP assigned or it could be set to a static IP.
  3. For the TS2 SDLC port or the TS1 Input and Output ports, check the cabling and connections first or swap cables.  Uninstall the IO Controller module, check it for bent pins or other damage, then carefully reinstall.  You can also test with a different module and also a known-good GS2 Processor.  
  4. If you have working LEDs but Camera power seems to be an issue and the 110V or 220V source power is confirmed, connect the Client if you can and check the voltages in the Diagnostics window. Camera power is from the 48V source.  If voltages are not correct, the Processor needs to be returned for repair.

*If an issue cannot be resolved, please contact support.



Legacy Processors:

  1. If a Legacy Processor’s Front Panel shows that it is counting backwards and never starts counting forwards, the GRIDSMART Engine is not initializing properly. Know that it will count down to zero and then reboot if the Autokill function isn’t disabled. Refer to Running the chkdsk command and run chkdsk.
  2. If you suspect a USB or Camera port might be bad, you can isolate it by testing in the other port (if you know the other components such as the thumbdrive, Camera, Cat5 cable, etc. are good). You can do the same for the Network and Laptop ports by using VNC to test each port, but you will need to understand the IP address assignments. The Laptop (or Local) port is always set to 192.168.150.10, but the Network port could be set to a static IP. The Front Panel of a working Legacy GRIDSMART Processor will display the Network port’s IP address.
  3. For the TS2 SDLC port or the TS1 Input and Output ports, check the cabling first or swap cables.  Then try replacing the Processor with a known good unit.  For GS2s, you can uninstall the IO Controller module, check it for bent pins or other damage, then carefully reinstall.  You can also test with a different module and also a known-good GS2 Processor.  
  4. If power seems to be the issue and the 110V or 220V source power is confirmed, check the voltages on the Front Panel as the system boots up.  You can also connect the Client and check voltages in Diagnostics.  If voltages are not correct, the Processor needs to be returned for repair.
  5. If the GRIDSMART Processor powers up but the Camera(s) doesn’t initialize, go to Camera(s) offline - no picture troubleshooting.


*If an issue cannot be resolved, please contact support.