FAQs

Frequently asked questions

How to Send a site to GRIDSMART for review or assistance
If you would like GRIDSMART to review your site configuration, you can easily Export a site from the GRIDSMART Client and email it to GRIDSMART support as f...
Mon, 17 May, 2021 at 4:45 AM
How to Import Data
You can manually import data if you've saved it from a Data Stick or Data Drive to your client computer, or if you're downloading it via the API to ...
Mon, 17 May, 2021 at 4:45 AM
How to Replace a GRIDSMART Processor (Recommission)
Follow this simple Recommission procedure if you need to replace a non-functional GRIDSMART Processor. You will need the most recent configuration – i.e., t...
Mon, 17 May, 2021 at 4:45 AM
How to Replace one or more cameras
Disconnect the non-functioning camera(s) from the GRIDSMART Processor and then connect the replacement camera(s). Wait 4 minutes before proceeding. O...
Mon, 17 May, 2021 at 4:45 AM
How to Change the Option Card on a configured GS2 for a different cabinet type
Power down the GRIDSMART Processor and replace the installed Option Card with one that matches the new Traffic Cabinet Power up the processor, launch...
Mon, 17 May, 2021 at 4:45 AM
How to Setup a Zone Alert
Setting up and using Alerts requires the Alerts Module. Launch the GRIDSMART Client and click the Site Card for the site of interest. Enter the Site...
Mon, 17 May, 2021 at 4:45 AM
How to setup a Site Alert
Setting up and using Alerts requires the Alerts Module. Launch the GRIDSMART Client and click the Site Card for the site of interest. Enter the Site...
Mon, 17 May, 2021 at 4:45 AM
How to Setup an Auto Report
Setting up and using Auto Reports requires the Counts Module. Launch the GRIDSMART Client and click the Site Card for the site of interest. Enter th...
Mon, 17 May, 2021 at 4:45 AM
How to contact Support
Before contacting either your distributor or GRIDSMART Customer Support, we suggest that you prepare as follows. If you can, please connect a Data Stick or ...
Mon, 17 May, 2021 at 4:45 AM
What types of files can be exported from within Reports?
The following formats are supported -  .pdf (Acrobat PDF)  .xls (Excel 97-2003) 
Mon, 17 May, 2021 at 4:45 AM